Shipping policy

Delivery & Shipping

Thank you for shopping at Catina Jewelry!
Please read the following Delivery & Shipping Policy to understand how we process and ship your order.

1. Global Free Shipping

We proudly offer free worldwide shipping on all orders with no minimum purchase required.
Packages can be delivered to most countries and regions around the world.

If your location cannot be served due to logistics limitations, our support team will contact you via email to provide an alternative solution.

2. Order Processing Time

All orders require 3–5 business days for processing before shipment.
Please note:

  • Business days do not include weekends or public holidays.

  • During peak seasons or promotional events, processing times may be slightly extended.

3. Shipping Time

Once your order has been shipped, the estimated delivery time is:

  • Standard Shipping: 8–15 business days

Delivery time may vary depending on the destination country, customs clearance, weather conditions, and carrier delays. Most orders arrive within the expected timeframe.

4. Taxes, Duties & Customs Fees

You will not be charged any additional customs duties, import taxes, or related fees.
Catina Jewelry covers these costs so you can shop confidently and enjoy transparent pricing.

5. Order Tracking

After your order is shipped, you will receive a shipping confirmation email containing:

  • Tracking number

  • Tracking link

You can use this information to follow your parcel’s delivery status at any time.

If tracking information does not appear after several days, please contact our support team for assistance.

6. Incorrect Address & Delivery Issues

Please double-check your shipping information before placing an order.
If an incorrect address or missing details cause delivery failure or return, additional reshipping fees may apply.

7. Lost, Delayed, or Damaged Packages

If your package arrives damaged or shows signs of tampering, please take photos immediately and contact us.

For lost or significantly delayed packages:

  • Contact us with your order number and tracking details

  • We will work directly with the carrier to investigate and resolve the issue

We are committed to ensuring you receive your purchase.

8. Contact Us

If you have any questions about this Shipping Policy or need help with your order, feel free to reach out:

Email: support@catinajewelry.com
Service Hours: Monday to Friday, 9:00–22:00 (GMT+8 or your local timezone)

We’re here to help!